At 99Exch, we are committed to promoting a safe, fair, and responsible gaming environment. While online gaming can be entertaining and enjoyable, we recognize that for some individuals it may become harmful or lead to unhealthy behavior.
Our Responsible Gaming Policy ensures that users maintain control over their gaming activities and engage responsibly.
1. Our Commitment
We actively work to:
- Encourage safe gaming habits
- Protect minors and vulnerable individuals
- Provide tools and resources for self-control
- Prevent compulsive or harmful behavior
- Promote integrity, transparency, and user welfare
2. Protection of Minors
Access to the platform is strictly restricted to individuals:
- 18 years or older, or the legal age of their jurisdiction
- Able to verify identity through KYC procedures
99Exch does not permit any form of underage participation. Accounts suspected of minor usage will be suspended immediately.
3. Player Tools and Controls
To help users maintain healthy play habits, we offer several control features:
Deposit Limits
Users may set daily, weekly, or monthly deposit limits.
Session Time Alerts
Notifications can be enabled to remind users of time spent on the platform.
Self-Exclusion
Users may request:
- Temporary suspension (24 hours to 6 months)
- Permanent account closure
During exclusion periods, users cannot deposit, play, or reopen account access until the exclusion period ends.
4. Warning Signs of Problem Gaming
You may be at risk if you:
- Spend more money than you can afford
- Chase losses or bet impulsively
- Neglect personal, social, or financial responsibilities
- Feel stress, guilt, or anxiety related to gaming
- Borrow money to continue gaming
If you experience any of the above, we strongly recommend pausing gameplay and seeking support.
5. Tips for Responsible Play
✔ Treat gaming as entertainment, not as a source of income
✔ Set time and spending limits before playing
✔ Do not chase losses
✔ Never gamble when angry, stressed, or under influence
✔ Balance gaming with other hobbies and responsibilities
6. Support and Assistance
If you feel like gaming is becoming harmful, professional help is available. Independent support organizations include:
- GamCare
- Gambling Therapy
- Responsible Gambling Council
- Gamblers Anonymous
(Availability may vary by region.)
7. Our Policy Enforcement
99Exch reserves the right to:
- Deny service to users showing problematic behavior
- Enforce betting or spending restrictions
- Request identity and behavioral verification
- Terminate accounts in cases of suspected harmful gambling behavior
These measures ensure safety and promote a supportive gaming environment.
8. Contact Us
If you require help, want to activate player controls, or need further guidance on responsible play, please contact our Support Team through verified communication channels.
Play Smart. Play Safe.
99Exch encourages all users to enjoy gaming responsibly and in moderation.